Shipping policy

Delivery to Australia

Makschill is operated by Steen Commerce AS, a Norwegian company. All prices in our Australian catalogue are displayed in Australian dollars (AUD).

Estimated delivery time: 6–12 days for orders delivered to Australia. This is an estimate, not a guaranteed arrival date. We'll let you know if we become aware of a significant delay affecting your order.

Orders may be packed or dispatched from outside Australia. Items from the same order may also be shipped in separate parcels, so they could arrive on different days.

Shipping costs

Free tracked shipping to Australia, with no minimum spend. Our Australian tracked shipping rate is free, regardless of your order value.

As parcels may be shipped internationally, please contact us before ordering if you need clarification about any potential import duties, taxes or other import-related charges.

Dispatch and tracking

We process orders and arrange dispatch as promptly as possible. Once tracking information becomes available, we'll send it to the email address provided with your order.

Tracking updates may take some time to appear after dispatch, particularly when parcels are moving between international delivery networks.

If you have a question about your order or haven't received an expected tracking update, email kundeservice@makschill.no with your order number.

Delivery addresses

Please make sure your delivery address and contact details are complete and accurate when placing your order.

If you notice a mistake after ordering, contact us as soon as possible. We'll check whether the details can still be updated before your parcel is dispatched or delivered.

Delays, missing parcels and delivery problems

Delivery times can be affected by customs processing, weather, transport disruptions and other circumstances beyond the usual delivery process.

If your order is delayed, missing, arrives damaged or is marked as delivered but hasn't reached you, please contact us at kundeservice@makschill.no. We'll investigate the issue with the relevant delivery provider and work to arrange an appropriate resolution.

As the seller, Steen Commerce AS remains responsible for addressing delivery problems. We won't simply refer you to the delivery provider or treat dispatch or a tracking update as the end of our responsibilities.

Your rights under Australian Consumer Law

Nothing in this shipping policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

These rights continue to apply if goods are not supplied as agreed, are lost in transit or arrive damaged. Where a remedy is required under Australian Consumer Law, we will meet our obligations as the seller.

For assistance with any delivery issue, contact kundeservice@makschill.no and include your order number so we can help.