Privacy policy
This policy explains how Steen Commerce AS, trading as Makschill ("we", "us" and "our"), handles personal information when you visit our website, contact us or place an order. We operate from Norway and sell to customers in Australia.
Information we collect
When you use our store, we collect information you provide, such as your name, email address, phone number, billing and delivery addresses, order details, the items you buy, any messages you send us and information you choose to include in a review or form.
When you pay, payment and checkout providers process the information needed to authorise and complete your payment. We receive transaction information needed to confirm, manage or refund your order. Payment details are handled through the relevant payment service providers.
Our website also collects technical and usage information. This can include IP address, browser and device information, approximate location or time zone, referring websites, pages and products viewed, interactions with the store, cookie identifiers and information from server logs, pixels or similar technologies.
How we use your information
- To process payments, confirm orders, arrange packing and delivery, provide tracking information and handle returns, refunds or enquiries.
- To communicate with you about orders, products you have asked about and customer service requests.
- To detect fraud, protect our store and customers, troubleshoot technical issues and maintain website security.
- To understand how the store is used, improve its content and performance, and measure advertising and marketing activity.
- To send marketing messages or show relevant advertising where appropriate, taking account of your choices and applicable requirements.
- To maintain necessary business records and meet legal obligations or respond to lawful requests.
When we share information
We use Shopify to operate our online store and its checkout. We share relevant information with service providers working on our behalf, including payment processors, suppliers and fulfilment partners, delivery and tracking providers, customer service systems, website hosting and security services, and analytics or advertising services where used. For example, delivery partners need the recipient's name and address to send a parcel.
Analytics services, including Google Analytics when enabled, may process information about how you use the website. You can read Shopify's privacy information and Google's privacy information.
We may disclose information when required by law, to respond to valid legal requests or to protect the rights and security of customers and our business. We do not describe information supplied for a customer order as a public review unless you have chosen to submit it for that purpose.
Overseas handling of information
Because we are based in Norway and use online commerce and delivery providers, personal information may be accessed, stored or processed outside Australia, including in Norway and in countries where Shopify and our other providers operate. The particular countries and recipients depend on the services involved. You can contact us for more information about how information relating to your order is handled.
Cookies, analytics and advertising
Cookies, pixels, tags and similar technologies help the website work, remember settings, identify technical problems and understand visits and advertising performance. Some are necessary for shopping-cart and checkout functions; others may be used for analytics and advertising. You can manage or clear cookies through your browser and use any cookie-preference choices provided on the website. Blocking some cookies may affect store features.
You can also use the preference and advertising controls offered by relevant platforms. If you receive a marketing email from us, you can use its unsubscribe link or contact us to ask that marketing emails stop.
Your choices and requests
You can contact us to ask what personal information we hold about you, request access or correction, ask questions about its use, withdraw a marketing preference or request deletion where available under applicable law. Some details may need to be retained for orders, accounting, fraud prevention, dispute resolution or other legal requirements.
Keeping information and protecting it
We keep personal information for as long as reasonably needed for the purposes described here, including applicable legal and record-keeping requirements. We use relevant store and service-provider security measures, but no online system can be guaranteed entirely secure.
Privacy questions or complaints
If you have a privacy concern, please email kundeservice@makschill.no with enough detail for us to investigate. We will review your concern and respond. You may also have the right to raise a complaint with an applicable privacy regulator.
Business: Steen Commerce AS (Makschill), Norwegian organisation number 935 934 621, Badevikvegen 26, 4160 Finnøy, Norway.
Changes to this policy
We may update this policy when our services, information-handling practices or legal obligations change. The current version will be available on our website.