Frequently Asked Questions

Can’t find the answer here? Email kundeservice@makschill.no, and we’ll reply Monday to Friday between 08 and 16.

Payment

Can I pay with Vipps or Klarna?

Yes. You can pay with Vipps, Klarna, card, Apple Pay or Google Pay. Vipps does not charge any fees when you pay online.

Is it safe to shop with you?

Yes. All payments go through Shopify’s encrypted checkout, and we never see your card number.

What does shipping cost?

Shipping is free on all orders over 599,-. Below that, the shipping cost is added at checkout, so you can see it before confirming your order.

How long does delivery take?

5 to 12 business days. You’ll receive tracking by email as soon as your parcel has been dispatched.

Do you ship to Sweden?

Yes. We ship throughout Norway and Sweden.

Is there a guarantee on my purchase?

Yes. We offer a 100% money-back guarantee. If you don’t like the product, for any reason, email us and you’ll receive a full refund.

Can I exchange or return an item?

Yes, you have 30 days to change your mind. You only pay the return shipping, with no other costs.

How do I return something?

Email kundeservice@makschill.no and include your order number. We’ll send you the return address and a brief explanation of what to do.